Your privacy matters. This policy explains exactly what information MGLine collects, how it is used, who can access it and what rights you have over your own data as a Pakistani player on our platform.
MGLine is an online sports betting and gaming platform built for Pakistani players. When you register, deposit PKR, place bets on cricket or PSL, play slots or use the MGLine app, you share certain personal information with us. This Privacy Policy explains what that information is, why we need it, how we keep it safe and what choices you have over it.
We wrote this policy to be clear and readable — not buried in legal jargon. If something is unclear, the MGLine support team is available around the clock and is happy to explain any part of this policy in plain language.
By registering a MGLine account or using the platform, you confirm that you have read and understood this Privacy Policy. It should be read alongside the Terms and Conditions, which govern use of the platform overall.
MGLine collects only the information that is genuinely needed to run your account, process your transactions and provide the platform's services. Below is a summary of the categories of personal data we may hold about you.
| Data Category | Examples | Why Collected |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number | Account registration and age verification |
| Contact Data | Mobile number, email address | Account communication and security alerts |
| Financial Data | JazzCash/Easypaisa account reference, bank details, transaction history | Processing PKR deposits and withdrawals |
| Technical Data | IP address, device type, browser, operating system | Security monitoring and fraud prevention |
| Usage Data | Pages visited, bets placed, games played, session duration | Platform improvement and responsible gaming monitoring |
| Communications Data | Support chat transcripts, email exchanges | Support quality and account record keeping |
MGLine collects personal data through a number of different channels depending on how you interact with the platform. Understanding where your data comes from helps you stay in control of what you share.
Every piece of data MGLine holds about you serves a specific purpose. We do not collect data speculatively or hold information that has no clear function in operating your account or the platform. The table below outlines the main purposes for which your data is used and the reason we are entitled to use it.
Because MGLine processes real-money transactions in Pakistani Rupees, payment data is handled with particular care. When you deposit or withdraw via JazzCash, Easypaisa, Raast or bank transfer, the following applies.
The MGLine website and app use cookies and similar tracking technologies to make the platform work properly and to understand how it is being used. A cookie is a small text file stored on your device when you visit a website. MGLine uses the following types of cookies.
You can manage cookie settings through your browser preferences. Note that disabling essential cookies will affect your ability to use the MGLine platform, including logging into your account.
MGLine retains your personal data only for as long as it is necessary for the purposes described in this policy, or as required to meet legitimate operational and record-keeping needs. The general retention principles we follow are outlined below.
When data is no longer required, it is securely deleted or anonymised so it can no longer be linked back to you as an individual.
MGLine takes data security seriously. We use a combination of technical and operational measures to protect your personal information from unauthorised access, loss or misuse. No platform can guarantee absolute security, but the following measures are in place across the MGLine infrastructure.
As a MGLine account holder, you have specific rights over the personal data we hold about you. These rights can be exercised by contacting the MGLine support team. We aim to respond to all data rights requests within a reasonable timeframe.
You can request a copy of the personal data MGLine holds about you at any time. We will provide this in a clear format within a reasonable period.
If any of the personal data we hold about you is inaccurate or out of date, you can request that it be corrected. Some data fields require supporting documents to change.
You may request deletion of your personal data. Note that some data must be retained for a defined period after account closure for record-keeping purposes as outlined in the Retention section.
You can request a structured export of the personal data associated with your account in a machine-readable format where technically feasible.
In certain circumstances, you can request that MGLine restricts how your data is used while a query or dispute is being resolved, without requiring full deletion.
You can object to your data being used for certain purposes, including any direct marketing communications. MGLine does not send third-party marketing, but you can opt out of platform notifications at any time.
MGLine is strictly an adults-only platform. No person under the age of 18 is permitted to register an account, deposit funds or participate in any betting or gaming activity on the platform. We do not knowingly collect personal data from anyone under 18 years of age.
If MGLine discovers or is notified that an account has been registered by a minor, the account will be closed immediately, any funds will be handled appropriately and all personal data associated with that account will be deleted as promptly as possible. Age verification may be requested at registration or at any point during account operation.
MGLine may update this Privacy Policy from time to time to reflect changes in how the platform operates, the services offered or applicable requirements. When we make material changes, the "last updated" date at the top of this page will be revised accordingly.
If you have any questions about this Privacy Policy, want to exercise a data right or have a concern about how your personal information has been handled, the MGLine support team is the right point of contact. We are available 24 hours a day, every day of the year — including during busy periods like PSL season and major T20 tournaments.
When contacting us about a data rights request, please include your registered mobile number or email address so we can verify your identity before processing the request. This step protects you by ensuring no one else can request changes to your account data.
MGLine does not sell, rent or trade your personal information to advertisers, data brokers or any other third party. Your data is used to run your account, nothing more. This is a firm commitment, not a conditional clause buried in the small print.
Every connection between your device and the MGLine platform is protected by TLS encryption. Whether you are checking your balance, placing a bet on a PSL match or processing a PKR withdrawal, your data travels securely and cannot be intercepted in transit.
Full JazzCash, Easypaisa and bank account details are never stored in plain text. Payment references are tokenised in MGLine's systems, meaning even internal records do not expose your full financial details. Your money and payment information stay protected.
Identity verification on MGLine — including CNIC checks — is done to protect you, not to collect unnecessary information. Verification documents are handled securely and are not shared beyond the verification process. Once verified, your account benefits from stronger protection against unauthorised access.
MGLine gives you practical rights over your own data — access, correction, deletion, portability and the right to restrict processing. These are not theoretical rights. You can exercise any of them by contacting support, and we will respond promptly with a genuine resolution.
Privacy queries are handled by the same support team that handles account and betting questions — available 24 hours a day, 7 days a week. During high-traffic periods like PSL season or major T20 series, support remains fully operational so your query never waits longer than necessary.